Frequently Asked Questions


Conferences are expensive to run. Speakers and their costs must bepaid. There is alsoplanningand promotion to pay for. Action Trauma is committed to increasing the awareness of psychological trauma, its many causes, widespreadeffects,andthemanywaysof treating and healing it.We are a not-for-profitorganisation,and the delegate fees are at a rate which tries to cover operational costs.For what we offer, our fees are much less than most other similar events. 

Unfortunately, we are unable to offer any concessionary rates, this is because we are a not-for-profitorganisation, the delegate fees are at a rate which tries to cover operational costs.For what we offer, our fees are much less than most other similar events. 

If for any reason you need to cancel your booking, we will refund you as follows:
  1. 80% of ticket price refunded if notification is received three months or more prior to the conference date.
  2. 50% of your ticket price refunded if notification is received after the three months and prior to one month of conference date.
No refunds will be offered within one month of the conference date.

Yes, you can get an invoice for the conference and a receipt of purchase. Please emailcontact@actiontrauma.com 

Yes, you will receive a CPD certificate of attendance upon completion of most Action Trauma events. Please check the event page for each event to ensure that CPD points are available.  

Our events platform, Whova, will still be able to function through any firewall/security system that an organisation has set up. If you are working through council/healthcare portals, you may face additional problems. If this is the case, please contact your technical team for assistance in getting restrictions lifted with the firewall.
Virtual attendee: If any of the topics raised are causing you upset or you would like to seek guidance, please refer to our ‘Documents’ section on the Whova homepage, which details a range of links and resources for support.

Live attendee: You are very welcome to speak to a member of the Action Trauma team at anytime.

Yes, you can view full details about our privacy policy here.

Action Trauma Network

An Action Trauma Network subscription will last for 12 months from your date of payment.

Currently, we only offer an annual subscription.

In most cases, your subscription will be automatically renewed unless you notify us otherwise. Please ensure you have a valid payment method associated with your account. You will get a notification if your card is due to expire before your subscription renewal date. If you paid offline, your subscription will not automatically renew. You will receive an invoice when your account is due to expire and we can renew your subscription for a further 12 months once the invoice is paid.

Unfortunately, we cannot offer a refund for Action Trauma Network subscriptions. 

All webinars are included in your subscription at no additional cost. Non-members will have to pay for these webinars.

If you are a member of the Action Trauma Network you will be able to watch the webinar 48 hours after it has finished. This can be found on your member’s dashboard.

Unfortunately if you are not a member, you will not have access to the webinar after the date.

Yes, you can view full details about our privacy policy here.

Yes – we offer a 50% discount for charity / non-profit group memberships for only £125/year. This allows you to have up to 3 full access members.

Yes. We can create a bespoke membership package based on your requirements. Get in touch with us and we can get you set up. Email claire@actiontrauma.com

Each delegate that attends the AT Webinars will be issued with a certificate of attendance. These certificates will be issued after each webinar. If you are a member of the network, you will then be issued with a CPD certificate at the end of the year which will cover all of the points/hours that you have achieved in our webinar series.

If you have an Organisation Group Membership or a Charity/Non-profit Group membership you can add an additional two people and they will also receive full access. You can add these “sub accounts” by following the below steps:

– Log in to your Members Dashboard (actiontrauma.com/login)
– In the menu, select “Members Area” and then “Manage Account”
– Under the “Subscriptions” tab you should see a button labeled “Sub Accounts”
Once you’ve added additional members, they will receive a welcome email and will be able to set up a password and access the Members Dashboard

Within the membership year, sub account holders’ names and email addresses cannot be changed or amended. This applies to all charity and corporate memberships. The email addresses used for signing up to the membership, must match the email used when signing up to webinars/events through the dashboard. This is to ensure that we can correctly attribute CPD points at the end of the year.

You can create a new password by visiting actiontrauma.com/login and clicking the “Forgot Password” button. Simply enter the email address you used to sign up and you will receive an email with a link to set up a new password.

Once you complete the registration form you will receive an email with a link to set up your password. If you can’t see this email in your inbox, please check your junk folder.

Yes, You can opt out of the automatic renewal of your membership by going to the ‘Manage Account’ section of your Member’s Dashboard.